Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my correct size?
Please refer to our detailed Size Guide located on each product page. Our garments are tailored to standard Australian sizing, but specific measurements are provided for precision.
Can I modify or cancel my order after it has been placed?
Orders are processed rapidly to ensure timely delivery. Please contact our concierge team within one hour of placement to request any modifications.
Do you offer international shipping?
Yes, Rachel Gilbert ships worldwide via premium courier services. Customs duties and taxes are calculated at checkout for most destinations.
How should I care for my embellished evening wear?
We recommend professional dry cleaning only for our intricately beaded and embellished gowns. Specific care instructions are found on the internal garment label.
Are your items available for pre-order?
Select runway pieces and new season arrivals may be available for pre-order. The estimated shipping date will be clearly indicated on the product page.
Do you offer bridal consultations?
Yes, we offer private bridal and evening wear consultations at our flagship boutiques. You can book an appointment directly through our website.